SGS Professional Improving productivity through better use of technology

Unified Communications

Unified Communications

SGS Professional delivers Microsoft unified communications technologies that use the power of software to deliver complete communications (messaging, voice, and video) across the applications and devices that people use every day.

Integrating the experiences you associate with the telephone (phone calls, voice mail, and conferencing) the work you do on a computer (documents, spreadsheets, instant messaging, e-mail, and calendars) has the power to fundamentally change the way people work.

We believe unified communications will transform business in the coming decade in the same way e-mail changed the business landscape in the 1990s.

When phone services become software, are managed by a server, and are delivered to desktop applications, many interesting things happen.

The Communications Divide

The communications world is split in two - between the things you do on the telephone and the things you do on the computer.

The split exists because most real-time (synchronous) communications - like telephone calls and voice mail - depend on one network, while message-based (asynchronous) communications - like e-mail - depend on a separate, incompatible network.

The split creates problems - lots of them. Phones aren't as intuitive as they should be. Just try to start a three-way call without hanging up on someone. On a computer, you can check your e-mail, but not your voice mail. And then there's the enormous cost of purchasing, maintaining, and upgrading two complex infrastructures.

To get your phones and your computers talking, you'd have to tear out your entire telephone system, dump your PBX, replace every desk phone, swap out every phone jack. In short, you'd have to start from scratch.

SGS Professional have a Better Way

Microsoft unified communications technologies bridge the divide between computers and telephones with two integrated servers: Microsoft Exchange Server 2010 / 2013 and Microsoft Lync Server 2010. They integrate with your company's existing phone system and deliver complete communications services using your existing data network.

No forklift required: Microsoft unified communications technologies maximize your existing infrastructure by integrating legacy PBX systems through a VoIP/IP-PBX gateway.

With Microsoft unified communications technologies, the computers on your network gain the functionality of advanced VoIP phones. Users can click to call any contact in their address book. A simple phone call can become a conference call or a video conference, on the fly.

Tearing Down Communications Barriers

Microsoft unified communications technologies tear down the walls that separate telecommunications and computing - and they do it with software that takes advantage of your existing telecommunications infrastructure.

Microsoft unified communications technologies are more than just VoIP. They break down all the traditional communications silos. Voice mail and faxes move over the network like e-mail. They arrive in your Microsoft Office Outlook inbox where you can sort, prioritize, and forward them, just like any piece of e-mail.

And when you're on the road, you can dial in over any telephone to hear your e-mail messages and your calendar. You can even access your Outlook address book and call anyone in it just by speaking his or her name.

What is Unified Communications?

SGS Professional combine their own expertise with Microsoft unified communications technologies to offer their clients choices in how their communications and collaboration software is delivered, managed, and maintained:

  • On-premise
  • Hosted by SGS Professional
  • Hosted by Microsoft

By uniting your existing communication systems and tools:

  • Desktop telephone systems
  • Legacy PBX and IP-PBX systems
  • Internet
  • Voice mail
  • Faxes

With the productivity tools your people use every day:

  • E-mail
  • Instant messaging
  • Microsoft Office 2010 / 2013
  • Windows Mobile-powered devices

Using integrated servers plus services and client applications:

  • Microsoft Lync Server
  • Microsoft Office Communicator
  • Microsoft Exchange Server
  • Microsoft Exchange Hosted Services
  • Microsoft Office Live Meeting service
  • Microsoft Office Outlook

To deliver complete communications tools:

  • VoIP telephone service
  • E-mail
  • Audio and video conferencing
  • Voice mail
  • Presence and contact information
  • Faxes Instant messaging
  • Calendaring
  • Speech technology-enabled
  • Interactive Voice Response

And delivers them across multiple convenient applications and devices:

  • Desktop computers
  • Public Internet
  • Mobile and fixed-line PSTN telephones
  • Windows Mobile-powered devices