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Microsoft Dynamics CRM Resources:

Get started with CRM marketing
CRM basics for sales pros and service reps

Microsoft Dynamics CRM

Microsoft Dynamics CRM

Experience the Power of Productivity

Help increase revenue, maximise marketing dollars, improve customer satisfaction and capitalise on relationships across your organisation with a CRM solution that is familiar, intelligent and connected.

Sales Automation

Help optimise your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates and achieve real-time insight.

  • Improve sales planning and management
  • Automate your lead system
  • Manage opportunities efficiently
  • Streamline account management
  • Boost sales productivity
  • Enhance pipeline management
  • Simplify workflow processes
  • Leverage Mobile Express to access your CRM on your smartphone
  • Gain visibility and improve sales decision making

Click here to see a video about Sales in CRM Click here to see a video about Sales in CRM

Customer Service

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that lets them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organisation.

  • Manage accounts with insight and collaboration
  • Enhance customer service with insightful, actionable intelligence
  • Respond to service cases quickly and precisely
  • Simplify contract management
  • Get the right information for your customers at the right time
  • Streamline scheduling with all the resouces required to perform a service
  • Establish processes that facilitate a connected organisation that is collaborative and integrated

Click here to see a video about Service in CRM Click here to see a video about Service in CRM


Get a CRM marketing solution that is flexible, easy to use and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity and gain actionable insight into your marketing efforts.

  • Manage customer data effectively
  • Segment to pinpoint you marketing efforts
  • Streamline campaign planning
  • Simplify campaign execution
  • Improve response management
  • Streamline lead tracking
  • Extend value by using CRM within Microsoft Office Outlook
  • Automate workflows
  • Gain key marketing insights with analytics and data visualisation

Click here to see a video about Marketing in CRM Click here to see a video about Marketing in CRM

If you would like to find out more about Microsoft CRM, or would like to arrange a complimentary online trial of the product, contact SGS Professional.